Any returns made to BOP Parts for either a standard item return or core return must be received within 90 days from the date of your order. Any return after this 90 day period may be subject to a partial credit or no credit for the items returned.
Please make sure to package all types of returns carefully. We are not responsible for damaged returns as a result of improper packaging. Once your return is received, all items are subject for inspection and testing. As long as your return is received in good condition, credit will be processed. Returns can take up to 1 week for processing time.
Our Return Address:
YOUR ORDER NUMBER OR RETURN AUTHORIZATION NUMBER
1837 Tanen St.
Napa, CA 94559
SPECIAL ORDER ITEMS
Items marked as "SPECIAL ORDER" cannot be canceled unless it is the same day as ordered. There is automatically a 10% cancellation fee before refunding back to your original payment method.
Any orders canceled beyond the first day is subject to a 20% cancellation fee (excluding SPECIAL ORDERS, please see above for special order cancellations). This only applies for orders that are not in transit. Once the order is in transit to the shipping destination, the normal return policy applies (please see below for our standard return policy).
CANCELED RUSH PROCESSING ORDERS
Any orders that are canceled where "Rush Processing" was selected at checkout, a MANDATORY 10% restocking fee applies before refunding back to your original payment method. This only applies for orders that are not in transit. Once the order is in transit to the shipping destination, the normal return policy applies (please see below for our standard return policy).
All returns excluding core returns must have a "Return Authorization" (RA) number. This is obtained by contacting BOP Parts either via email or phone call. This RA number must be shown on the outside of the box containing the return and a copy of the original invoice must be included with the returned items.
All returns are subject to a 20% restocking fee, and refunds are only given in BOP Parts store credit.
Any item that is marked "Return To Sender" (RTS) will be subject to shipping charges that are separate from any restocking fee that is applied for the return.
To return a core, please include your original order invoice in the package for the return. If you do not have this available, please contact us for this information and be sure to include original purchaser name and address on the package. A core return does not require a RA number. The customer is responsible for shipping charges on all core returns.
Please see individual core policy information for your item regarding the refund of your core fee.
If you receive a part that is damaged during shipment, you must notify us within 3 days of receiving your package. We will need pictures of the damaged part as well as package that the order was shipped in to file an insurance claim for you. If you need to have a replacement before the claim process can be completed, you can elect to have your account charged to send a replacement. Once the claim process is completed, we can refund the cost of the replacement. Please contact us for additional details and conditions during this process.
If you receive a part that was not originally ordered, you must notify us within 3 days of receiving your package. Please contact us either via email or our office phone to go over this issue. We will send out the correct part and a return tag for the incorrect part.